Frequently Asked Questions (FAQ) about Online Mill Test Reports

  1. What are the numbers for MTR customer service?
  2. Why isn't a certain heat code on the web?
  3. Why does this site require a password?
  4. Who can I call to get the password?
  5. When I select a Part Number, nothing happens.  What can I do to fix this?
 

1. What are the numbers for MTR customer service?

Capitol Manufacturing 1-800-848-1100 ext. 137
Phoenix Forging Company 1-800-444-FORG ext. 119
Conduit Pipe Products 1-800-848-1000 option 4
CapProducts 1-800-265-5586

2. Why isn't a certain heat code on the web?

Most MTR's should be available on our web site.  "Specials" and items from short production runs may be processed in our system in such a way that the MTR is not sent to the database.  MTR's for these heat codes are available from a customer service representative.

3. Why does this site require a password?

We only want our customers to have access to this information. The password is used to protect this information from being viewed  by non-customers.

4. Who can I call to get the password?

Call your customer service or sales representative. He or she will be able to give you the password to get your MTRs.

5.  When I select a Part Number, nothing happens.  What can I do to fix this?

The MTR system utilizes Scripting when bring up the printable MTR.  The most likely cause of this is the security setting in Internet Explorer.  You need to set IE to allow Active Scripting. 

Internet Explorer 6:  Select Tools > Internet Options.  Click on the Security button.  Make sure you have the Internet selected in the Select Web content zone.  Click on the Customize button.  Scroll down until you find SCRIPTING.  Active Scripting should either be enabled or set at prompt.